Admin & Customer Service - Home Charging EV

Are you passionate about the green energy transition and ready to help Indonesia power up? Indonesia EVP Charger is at the forefront of the electric vehicle revolution, and we are looking for a highly organized and customer-centric Admin & Customer Service Specialist to join our team in Jakarta Raya. This role is crucial in supporting our mission to make electric vehicle charging accessible and convenient for everyone. As an Admin & Customer Service Specialist, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless experience from booking to charging.

Indonesia EVP Charger is a leading provider of electric vehicle charging solutions, with a growing network of charging stations across Indonesia. We are committed to sustainability and innovation, and we are looking for a dedicated professional to help us achieve our goals. In this role, you will work closely with our technical and operational teams to ensure that our customers have a positive experience with our services. You will use tools like CRM systems, email platforms, and communication software to manage customer interactions efficiently.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and support requests via phone, email, and chat platforms.
• Process and manage bookings for charging sessions, ensuring accurate and timely information.
• Maintain and update customer records in our CRM system.
• Assist in troubleshooting and resolving technical issues related to charging stations.
• Coordinate with technical and operational teams to ensure smooth customer service delivery.
• Generate and analyze customer service reports to identify trends and areas for improvement.
• Provide excellent customer service, ensuring high satisfaction levels.
• Stay updated with the latest industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 2 years of experience in customer service or administrative roles, preferably in the tech or automotive industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with basic technical troubleshooting for EV charging systems.
• Ability to work in a fast-paced environment with a positive attitude.
• Fluency in both Indonesian and English is a plus.

🛠️ Keahlian

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