Desktop Support Engineer - IT Helpdesk & Technical Assistance

Join PERSOL as a Desktop Support Engineer in the vibrant heart of Bali and play a pivotal role in delivering exceptional IT support to our clients. This position is ideal for a technically skilled professional who thrives in a dynamic environment, providing first-line IT support and technical assistance to users across various departments. At PERSOL, you'll be part of a team dedicated to ensuring smooth operations and enhancing user productivity through reliable IT solutions.

In this role, you will be the primary point of contact for IT issues, troubleshooting hardware and software problems, and assisting users with software applications such as Microsoft Office, Adobe Creative Suite, and other enterprise tools. Your daily tasks will include managing service requests, providing remote and on-site support, and documenting IT incidents to ensure continuous improvement. With a focus on customer satisfaction and technical excellence, you will contribute to a supportive and collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support and technical assistance to end-users, resolving hardware and software issues efficiently.
• Manage and track service requests using IT helpdesk software such as ServiceNow or similar platforms.
• Install, configure, and maintain desktop computers, laptops, and peripherals.
• Assist users with software applications, including Microsoft Office, Adobe Creative Suite, and other enterprise tools.
• Perform remote and on-site troubleshooting to diagnose and resolve IT problems.
• Document IT incidents and provide detailed reports for continuous improvement.
• Collaborate with the IT team to implement and support IT solutions and upgrades.
• Ensure compliance with IT policies and procedures, and provide training and guidance to users as needed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proficient in using IT helpdesk software such as ServiceNow, Zendesk, or similar platforms.
• Strong knowledge of Windows operating systems and common software applications.
• Familiarity with networking concepts and basic troubleshooting skills.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, CompTIA ITIL, or Microsoft Certified: Desktop Support Technician are a plus.

🛠️ Keahlian

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