Customer Service Executive - Logistics & Transport

Join SKA Transport as a Customer Service Executive and play a pivotal role in ensuring seamless logistics operations across our dynamic network. Based in the vibrant regions of Bali, you will be the key liaison between our clients, drivers, and internal teams. This role is your chance to leverage your exceptional customer service skills to drive our company's success in the logistics and transport sector.

As a Customer Service Executive, you will handle a wide range of client inquiries, manage booking requests, and coordinate with our fleet of drivers to ensure timely and efficient service delivery. Your day-to-day tasks will involve using our proprietary booking system, Google Maps, and other logistics software to streamline operations. With SKA Transport's commitment to excellence, you'll have the opportunity to grow and develop your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to client inquiries and booking requests via phone, email, and our proprietary booking system.
• Coordinate with drivers to ensure timely pickup and delivery of goods.
• Monitor and update booking statuses using our logistics software.
• Provide exceptional customer service, resolving any issues that may arise during the booking process.
• Assist in the development and implementation of new customer service initiatives.
• Maintain accurate records of all client interactions and service requests.
• Participate in team meetings and contribute to the continuous improvement of our logistics operations.
• Stay updated with industry trends and best practices in customer service and logistics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the logistics or transport industry.
• Proficient in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with Google Maps and other logistics software is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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