Customer Service Representative (Cantonese Speaker) - Full-Time with Shift Rotation

Join Gogo Tech Ltd as a Customer Service Representative (Cantonese Speaker) and become a vital part of our dynamic team in beautiful Bali! We are seeking passionate, multilingual professionals to deliver exceptional service to our global clientele. This role offers a unique opportunity to work in a vibrant, international environment while utilizing your Cantonese language skills to connect with our diverse customer base.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their inquiries and concerns are addressed promptly and professionally. You will handle a variety of tasks, including troubleshooting technical issues, providing product information, and resolving customer complaints. Your ability to communicate effectively in Cantonese will be crucial in building strong relationships with our clients.

At Gogo Tech Ltd, we believe in continuous growth and development. This role offers a competitive salary, comprehensive benefits, and the chance to work in a supportive and innovative company. Join us and be part of a team that values your contributions and helps you achieve your career goals.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring timely and professional responses.
• Provide technical support and troubleshooting for our products and services.
• Assist in the resolution of customer issues, working closely with our technical team to ensure customer satisfaction.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Utilize CRM software such as Salesforce or HubSpot to manage customer data and interactions.
• Collaborate with the marketing team to promote our products and services through customer engagement initiatives.
• Participate in shift rotations to ensure coverage of customer service needs around the clock.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Fluent in Cantonese, both written and spoken.
• Proven experience in customer service, preferably in a technical or e-commerce environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Bachelor's degree in a related field or equivalent experience.
• Ability to work flexible hours, including weekends and evenings, as part of shift rotations.

🛠️ Keahlian

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